Note:
1. Note: Be sure to know before placing an order that all the goods in our store are not refuntable once they are sold. We do not accept any form of no reason to refund, disputes, returns, etc. Our commitment to the best customer service and product quality. Bai Piao Party, as well as perfectionists, please do not buy products in our store.
2. All our products are customized products. Before shipping, the technical department will test it before shipping.
3. Please customers before placing an order, be sure to carefully check your machine model, part number, only the same part number, you can use. The part numbers are different and cannot be used. If you can’t use it because the part number is different, we will not be responsible. Don’t accept returns, don’t accept refunds, don’t accept disputes.
4. Please be sure to at the sku and model of the product link carefully before placing an order. The sku model specifications of each link are inconsistent, please pay attention to sku before placing an order. Our warehouse distribution and delivery are delivered in accordance with the sku dimension. Please be sure to watch carefully, don’t let the merchants pay the bill because of your carelessness, causing unnecessary loss of money.
5. All products need to be customized and will be tested before delivery. Please buyers believe that our professional, good products are worth your wait.
6. If there is no identical product, we will send an alternative, universal product. We will not provide further notice. Please be informed.
If you are not sure whether your machine can be used, please contact customer service. Send your machine photos, motor front photos, barcode photos, machine model photos, electric cabinet front photos, back interface photos, barcode photos, etc. to customer service. The customer service will ask the technical department to confirm for you. If you do not contact the customer service department to place an order, the consequences will be borne by you. We will not refund. Please know.
7. All buyers are required to be responsible for the import tariff (duty) according to policies of different countries.
Be sure to pay attention to the purchase of our products, we must take the initiative to contact the customs clearance payment (if we need to provide invoices, you need to contact our customer service, customer service will provide you). If the customs clearance fails and the guest is required to bear the responsibility, we will not give you a refund. Guests must be familiar with their country’s customs clearance policy.
8. Contact us before making order if you have any questions.
Please be sure to provide the correct receiving address and zip code. If the logistics provider cannot deliver the goods successfully because of the address problem. We will not give you a refund. Please know.
Requirement !!!
Russian Federation: full name.
Brazil buyers: receiver’s CPF or company CNPJ.
Chile:RUT.
Portugal: NIF.
Ecuador: RUC.
Italy: VAT.
With stable good quality, fast delivery and excellent after-sales service, our products are well-sold to many countries.
Meanwhile, Keeping Improving is the value of our company, so as to offer better products and service to customers.
Tips:
Before order, please check carefully what model, size or color you need.
If you don’t find the size or color in our store, please contact us for more details, as we have many other products haven’t upgraded in Aliexpress store.
You can contact us before purchase which courier you like, DHL, UPS, EMS, or FedEx, etc.
We will try our best to satisfy you and reduce your cost.
Thanks for your attention.
This product is only suitable for industrial sewing machines, other machines cannot be used.
Note: Because these products, storage is relatively long, are more than ten years old machine motor. These parts may have some defects (such as dust, oxidation, etc.) during storage, but it does not affect the use. All can be used normally. Perfectionists please do not place an order. Small shop meager profits, can not afford to toss. All products, once sold, can not be returned, do not accept any refund, do not accept any disputes. Before placing an order, if you are not sure whether you can match your machine, please be sure to send a complete photo of your machine to customer service and let customer service confirm it for you. If you place an order directly, you need to bear all the responsibilities.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Draft and Stitch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://draftandstitch.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
