【Considerate combination set】: come with 100 pieces of plastic floss bobbins, a floss winder and an organizer box, good combination set will help to complete your cross stitch craft work
【Floss bobbins】: made of plastic material, sturdy and durable, you can wrap the embroidery thread around this, each bobbin are designed with considerate parts on both ends, fixing the threads and will not slip off easily
【Organizer box】: each small container of the plastic storage box are compatible with the floss bobbin, suitable for organizing your items and keep them tidy and neat, protecting from dust and getting dirty, no worry about your items which may get mixed and lost
【Floss winder】: easy to use, if you want to classify lots of threads in various colors, if you wrap by yourself, it may take much time, but with the help of the floss winder, it will make winding more conveniently and easier, good time saver for your working
【Number Stickers】: Blank sticker, you can stick it on bobbins to organize and classify embroidery thread.
【Wide application】: It can be used while doing cross stitch, needlecraft, embroidery, DIY craft, or other sewing work, make your job more easier
Satisfaction Guarantee
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Our first priority is to provede you with an easy,pleasant,and anxiety-free shopping experience
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we try our best to give a clear,candid,and complete description of our products and their conditions
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we are always ready to help if you have questions or encounter a problem ,but if for any reason you arenot satisfied with a product or service please do not hesitate to contact us
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It is very impottant to us that you have a positive & 5 star transaction with us.
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please contact us promptly before you leave us negative feedback.we weill try our best to resolve you problem.
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If I am not online,please leave your message,we will reply you once we log in.we reply every message except we have not get your message.
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we accept refund if product not as decribed
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If the goods are damaged.Please provide photos.We can give you a full refund.Or send you a new item
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If the product is lost. Or the wrong number. If we make a mistake. We accept partial refund compensation
Services
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After receiving the payment. We will send the goods within 12 hours
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Draft and Stitch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://draftandstitch.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
